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Privacy with Talkable

Transcend automatically fulfills privacy requests in Talkable and other major data systems.

Privacy CenterIncoming RequestsData Map1Data Access RequestStatusDetailsAudit TrailMessagesData SilosReportCompiling DataEnriched IdentityWaiting for approvalTalkableReadyZendeskReadyIntercomReadyStripeReadySnap AdsReadyMarketoReadyShopifyReadyLookerReadyAsanaReadyFacebook AdsReadySegmentReadyGoogle AdsReady

Talkable is referral program software for eCommerce brands.

Transcend can access profile and rewards information, erase user profiles, and opt users out of communication.

Looking to comply with GDPR and CCPA data subject access and erasure requests (DSRs)?

Documentation

Deleting data in Talkable

Transcend allows you to programmatically access or delete user data in the Talkable platform in accordance with data privacy regulations like GDPR and CCPA.

Setting up the Talkable integration

To get started, make sure you're logged in to Transcend. If not, log in to Transcend here. To configure the Talkable integration, you'll want to:

  1. Navigate to Data Map > Add data silo > Talkable.
  2. Copy your API Key from your Talkable instance into Transcend and click Connect.
  3. Success! Once connected, navigate to the Privacy Center tab. You'll need to map the data in Talkable to your Data Practices. To do this, create a new Category as well as a new Data Collection with the appropriate naming convention (e.g. "Rewards" or "User profile"). When you're done, hit publish.
  4. Navigate back to your Data Map and click into the Talkable data silo. Expand "Manage Datapoints" and select the Collection Label (Category) you created in the previous step from the dropdown. You can also choose which data actions (e.g. access or erasure) are enabled for which datapoints.
  5. Follow the steps here to setup identity enrichment.
  6. Next, expand "Manage Identifiers" in the Talkable data silo. Check the box to enable the talkableUUID identifier. Note: if identifiers are not enabled correctly, we may not be able to process requests.
  7. Done!

Testing

We recommend testing requests across your Data Map before you start processing requests from end-users. To do this:

  1. Go to Privacy Center and click "View your Privacy Center".
  2. From your Privacy Center, click Take Control, then Download my data. You'll need to enter your email or login to authenticate yourself before submitting the request.
  3. Check your email for a message from Transcend. You'll be asked to click on a verification link to verify the request. Confirm your download request.
  4. Next, back in the Admin Dashboard, navigate to the Incoming Requests tab and select your request. If you don't see the request here, contact us at support@transcend.io.
  5. Once you've clicked into your request, navigate to the Data Silos tab and select Talkable. Inspect the data returned.
  6. Finally, navigate to the Report tab and click Approve and Send. You should receive the report at the email address you submitted with the request.
  7. Done!

Removing the Talkable integration

To remove the Talkable data silo from your Data Map, navigate to your Data Map, and click into Talkable. At the bottom of the screen, expand "Remove Talkable". Click Remove Silo. You'll be prompted to confirm that you'd like to remove the silo, click Ok. Confirm the silo has been removed by navigating back to your Data Map.