Documentation
Transcend allows you to programmatically access and erase user data in the EZ Texting platform in accordance with data privacy regulations like GDPR and CCPA.
Setting up the EZ Texting integration
To get started, make sure you're logged in to Transcend. If not, log in to Transcend here. To configure the EZ Texting integration, you'll want to:
- Navigate to Data Map > Add data silo > EZ Texting.
- Transcend can connect directly to your EZ Texting account via OAuth using the account credentials you already have.
- Success! Once connected, navigate to the Privacy Center tab. You'll need to map the data in EZ Texting to your Data Practices. To do this, create a new Category as well as a new Data Collection with the appropriate naming convention (e.g. "Contact" or "Messages"). When you're done, hit publish.
- Navigate back to your Data Inventory and click into the EZ Texting data silo. Expand "Manage Datapoints" and select the Collection Label (Category) you created in the previous step from the dropdown. You can also choose which data actions (e.g. access and/or erasure) are enabled for which datapoints.
- Next, while still in the EZ Texting data silo, expand "Manage Identifiers". Check the respective boxes for which identifiers you'd like enabled. As an example, if you'd like Transcend to search users by email address, you'd check the box to enable the Email Address identifier. Note: if identifiers are not enabled correctly, we may not be able to process requests for certain users.
- Done!
Testing
We recommend testing requests before you start processing requests from end-users. To do this:
- Go to Privacy Center and click "View your Privacy Center".
- From your Privacy Center, click Take Control, then Download my data. You'll need to enter your email or login to authenticate yourself before submitting the request.
- Check your email for a message from Transcend. You'll be asked to click on a verification link to verify the request. Confirm your download request.
- Next, back in DSR Automation, navigate to the Incoming Requests tab and select your request. If you don't see the request here, contact us at support@transcend.io (mailto:support@transcend.io).
- Once you've clicked into your request, navigate to the Data Silos tab and select EZ Texting. Inspect the data returned.
- Finally, navigate to the Report tab and click Approve and Send. You should receive the report at the email address you submitted with the request.
- Done!
Download the full list of integrations
Submit your contact details to request a full list of systems that Transcend integrates with, grouped by supported functionality. We’ll be able to reach out with more detail if you include both your top system names and privacy operation needs.
Automate privacy across all systems
The broadest, deepest integrations
Easily manage privacy operations for all of your systems, from major 3rd party SaaS tools and data stores—all set up in a few clicks. Transcend integrations focus on multipurpose functionality, with support for multiple privacy operations including identity mapping, DSRs, data discovery, and/or preference updates.
Unmatched extensibility
With Transcend Custom Functions, your engineering teams can write custom code to handle homegrown systems and unique use cases to easily leverage Transcend’s privacy automation, without the need to set up additional servers.
Read docsSecurity-first approach
Our industry-leading infrastructure was designed with zero-trust principles, such as isolated execution with private subnets for the highest levels of integration credential management, meaning access to your systems are more secure with Transcend than alternative offerings.
Learn moreRyan O'Leary
Research Director for IDC's Security and Trust Program
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